At Horseman Stores, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, you may request a refund under the following conditions:

1. Eligibility for Refunds

Items must be returned within 7 days of purchase.

Products must be unused, unwashed, and in their original condition with tags attached.

Proof of purchase (receipt or order confirmation) is required.

Refunds are not available for final sale items, personalized products, or undergarments for hygiene reasons.

2. Refund Process

To request a refund, contact our customer support at support@horsemanstores.com or visit our store.

Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5 business days using the original payment method.

3. Exchange or Store Credit Option

Customers may opt for an exchange instead of a refund.

Store credit is available for future purchases if preferred.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 5 days for a replacement at no additional cost.

Horseman Stores reserves the right to update this policy at any time. For any inquiries, please contact us at support@horsemanstores.com