At Horseman Stores, we are committed to delivering premium-quality equestrian products. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility (Standard Products):
Customers are entitled to request a return or exchange within 14 days of receiving the product, in accordance with Egyptian Consumer Protection Law.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase (invoice or order confirmation) is required
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Products that are custom-made or manufactured based on customer specifications, including but not limited to:
Saddles made to specific measurements or specifications.
Riding boots manufactured to custom sizes or specifications.
Any equestrian equipment produced upon request with customized materials, colors, sizing, or design
Personalized products
Items marked as “Final Sale”
Important: By placing an order for any customized or made-to-order product, the customer acknowledges and agrees that the item cannot be returned, refunded, or canceled once production has started.
3. Defective or Incorrect Products:
If you receive a product that is defective, damaged, or not as described, you are entitled to a refund, replacement, or repair within 30 days of receipt, in accordance with applicable laws.
In such cases:
Horseman Stores will cover all return shipping costs
The issue must be reported within a reasonable time after delivery
Supporting photos or videos may be required
4. Return Process
To initiate a return or exchange, please contact us at:
support@Horsemanstores.com
01150018833
Include:
Order number
Reason for return
Photos (if applicable)
Returns sent without prior approval may not be accepted.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Original shipping fees are non-refundable
6. Refunds
Once the returned item is received and inspected:
Approved refunds will be processed within 7–14 business days
Refunds will be issued using the original payment method
7. Order Cancellation
Standard orders may be canceled before shipping
Customized orders cannot be canceled once production has started
8. Contact Information
For any questions regarding this policy, please contact us: support@horsemanstores.com
01150018833
- Policy Updates:
Horseman Stores reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Any changes will take effect immediately upon being published on this page. However, such changes will not affect orders that have already been placed and confirmed prior to the update.
Customers are encouraged to review this policy periodically before making a purchase.
By placing an order on our website, you agree to this Refund & Return Policy.